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Privacy Policy

1. Introduction

 

Welcome to Mindful Moves. We believe that clear foundations create safe spaces for growth. This privacy notice informs you how we look after your personal data when you visit our website www.mindfulmoveshub.com (the "Hub"), use the Wix app, or engage our services globally. This document describes how we collect, use, share, retain, and safeguard your personal data.

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Data Controller: Mindful Moves Ltd is the data controller and is responsible for your personal data.

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  • Full name of legal entity: Mindful Moves Ltd.

  • Email address: info@mindfulmoveshub.com.

  • Postal address: 44 Whites Meadow, Great Boughton, Chester, CH3 5SR.

  • ICO Registration Number: ZC129518

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2. The data we collect about you

 

Personal data means any information capable of identifying an individual. To ensure you have a safe and effective experience, we process:

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  • Communication Data: Any communication sent via contact forms, email, text, or social media. We process this for communicating with you, record-keeping, and the establishment, pursuance, or defence of legal claims. Lawful Ground: Legitimate interests.

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  • Customer Data: Data relating to purchases of services (name, title, billing address, contact details, purchase details). We process this to supply the services you purchased and keep records of such transactions. Lawful Ground: Performance of a contract.

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  • Special Category (Health) Data: For coaching, yoga, pilates, sound healing, and workshops, we collect details of previous injuries, current health conditions, and your personal wellbeing goals. Lawful Ground: Explicit Consent, obtained via intake forms, personal liability disclaimers, or questionnaires prior to your session.

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  • User & Technical Data: IP (Internet Protocol) address, login data, browser details, and navigation paths on the Hub and Wix app. We process this to ensure the security of our website, maintain backups, and enable proper administration. Lawful Ground: Legitimate interests.

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  • Marketing Data: Preferences in receiving marketing from us. Lawful Ground: Consent or Recognised Legitimate Interests (Direct Marketing).

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Required Processing: Where we are required to collect personal data by law, or under the terms of a contract, and you do not provide that data when requested (specifically health disclaimers), we may be unable to perform the contract and may have to cancel your service. We will notify you if this is the case.

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3. How we collect your personal data

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  • Direct Interaction: You provide data by booking via Wix, completing registration forms/questionnaires/surveys, or communicating via email or phone.

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  • Automated Technologies: As you use the Hub or Wix app, we may automatically collect Technical Data about your equipment and browsing patterns via cookies.

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  • Third Parties: We receive data from analytics providers (Google based outside the UK), advertising networks (Facebook, Instagram, LinkedIn), and search information providers.

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4. Disclosures of your personal data

 

We treat all details as strictly confidential. Except where required by law, your data will NOT be shared with third parties or sold to contact lists. We share data only with:

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  • Service Providers: Wix.com (website and app hosting), Mailchimp (email marketing), and Stripe (payment processing). We do not see or store your full card (PAN) details.

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  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

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  • Government Bodies: That require us to report processing activities (HMRC, ICO).

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Security Commitment: We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

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5. International Transfers

 

Mindful Moves Ltd is established in the UK. As we use global tools (Wix, Mailchimp, Stripe), your data may be processed outside the UK/EEA.

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  • Safeguards: Where we transfer data to the USA, we ensure providers are certified under the UK-US Data Bridge and EU-US Data Privacy Framework.

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  • Contracts: Where we use service providers outside the UK/EEA, we use specific contracts approved by the ICO (the International Data Transfer Agreement or UK Addendum) which give personal data the same protection it has in the UK/EEA.

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6. Data Security & Breach Procedures

 

We have put in place appropriate technical and organisational steps to protect the confidentiality, integrity, and authenticity of your data. We limit access to your personal data to those employees and partners who have a business "need to know." They must keep it confidential.

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Suspected Breaches: We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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7. Data Retention

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

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  • Client & Student Records: It is a requirement for contractual, legal, and insurance purposes that records are retained for a period of seven years.

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  • Disposal: After this time, if you no longer wish to attend or receive information, your records will be confidentially disposed of and deleted from our databases.

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8. Your Legal Rights & Complaints

 

You have the right to request access, correction, erasure, or restriction of your data. You can ask to see what information we hold about you at any time.

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  • Complaints Procedure (DUAA 2025): If you have a complaint, please contact us at info@mindfulmoveshub.com first. We will acknowledge your complaint within 30 days and investigate it without undue delay.

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  • UK Residents: You have the right to complain to the ICO (www.ico.org.uk).

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  • EU Residents: If you are within the EU and are not satisfied with our response, you have the right to complain to the data protection authority of the country in which you are based.

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9. Cookies & Marketing

 

  • Cookies: Under the Data (Use and Access) Act 2025, we use "recognised non-intrusive cookies" for basic Hub functionality without prior consent. We seek consent for all other cookies via our website banner.

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  • Marketing: Completing your registration will add you to our mailing list for updates and workshops. All mailings include an "Opt-out" or "Unsubscribe" link which you can use at any time.

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Mindful Moves Ltd | Privacy Policy | Last Updated: April 2026

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