Terms of Business

We believe that clear foundations create safe spaces for growth. To support our diverse community, this document serves as our Master Terms of Business, containing specific agreements tailored to the different ways we work together.

Whether you are a corporate partner, an individual coaching client, or a student of our online courses, these terms ensure our partnership is built on transparency, mutual respect, and a shared commitment to wellbeing.

Please refer to the specific section that applies to your engagement with us:

A: Terms of Business for Workplace Wellbeing & Consultancy (B2B)

For organisations, charities, and NGOs commissioning strategic consultancy, policy development, workplace audits, or team workshops.

B: Terms of Business for Individual Coaching, Programmes & Workshops (B2C)

For individuals participating in 1:1 coaching, wellbeing and lifestyle medicine programmes, community workshops, sound healing, or movement classes.

C: Terms of Business for Online Courses & Digital Products

For participants enrolling in our self-paced online programmes, digital resources, or downloadable content via the Mindful Moves Hub.

Interpretation and Definitions

The following definitions and rules of interpretation apply to these Terms:

Client: the individual, business, or organisation who purchases Services or Digital Content from Mindful Moves Ltd.

Confidential Information: information in whatever form relating to you and your affairs that are confidential to you including (but not limited to): (i) information that I obtain in connection with the provision of the Services and (ii) the fact that I am providing the Services to you.

Contract: the contract between you and us for the supply of Services or Digital Content in accordance with these Terms.

Course(s): Any in person or online courses or digital programmes listed on our site and provided as Digital Content.

Digital Content: any online courses, videos, or downloadable resources provided via our site.

Intellectual Property Rights: patents, rights to inventions, copyright and related rights, moral rights, trademarks, trade names and domain names, rights in get-up, rights in goodwill or to sue for passing off, rights in designs, rights in computer software, database rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which may now or in the future subsist in any part of the world.

Movement: including but not limited to Yoga, Pilates, stretching, and physical mobility sessions provided as part of the Services.

Services: the consultancy, coaching, movement, sound, workshops, or programmes provided to you as described in these Terms.

Session: Any individual appointment, class, or workshop at which the Services are provided, whether delivered in-person, over the telephone, or via the internet.

Sound: including but not limited to Sound Baths, frequency healing, and meditative audio sessions provided as part of the Services.

Terms: the terms and conditions set out in this document (including Parts A, B, and C).

Writing or Written: includes email.

Rules of Interpretation:

The headings in this document do not affect the interpretation of these Terms.

A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.

Unless the context otherwise requires, words in the singular include the plural and in the plural include the singular.

The definitions and rules of interpretation set out in this Section 1 apply to all Parts of these Terms (including Part A, Part B, and Part C).

A: Terms of Business for Workplace Wellbeing & Consultancy (B2B)

These Terms apply to the supply of workplace wellbeing, consultancy, and strategic services provided by Mindful Moves Ltd to your organisation. Please read these Terms carefully before commissioning any work or confirming a project.

By signing a Proposal, issuing a Purchase Order, or otherwise instructing us to begin the Services, you agree to be bound by these Terms. These Terms take precedence over any other terms and conditions, including the Clients own standard terms of business, any previous course of dealing, or any industry practice.

1. Basis of Agreement

1.1 These Terms constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us that is not set out in these Terms.

1.2 A contract shall be formed between us (“Contract”) upon you instructing us to commence work in relation to the Services (whether in writing, (including by email) or orally) and shall continue unless and until terminated in accordance with clause 8 below.

1.3 These Terms take precedence over any other terms and conditions (including your own terms of business) and any course of dealing or industry practice.

2. The Services

2.1 We shall provide the Services with all due care, skill and ability and shall use our reasonable endeavours to meet any timescales as set out in the Proposal or email correspondence between us, but these dates are estimates only and if we fail to meet these dates you shall not have any legal rights in relation to this.

2.2 We shall provide the following (“Services”) to you:

(a) Workplace Wellbeing Strategy and Consultancy: Bespoke strategic support designed to create environments that develop openness and sustainable growth, including:

Phase 1 Review (Insight & Assessment): Stepping back to look at the current landscape. This involves conducting a comprehensive audit of existing organisational development practices, communication frameworks, and staff engagement strategies to evaluate how wellbeing is currently integrated into the culture. Through wellbeing surveys and diagnostic assessments, we identify what is working, what requires updating, and where a new approach is needed to capture the genuine needs of the workforce.

Phase 2: Refresh (Structure and Foundations): Co-designing the structural tools and frameworks needed for organisational clarity. This involves translating Phase 1 insights into action by refreshing existing policies and guidance, and creating bespoke Workplace Wellbeing Policies and Staff Handbooks. We focus on building transparency through the design of effective meeting structures, reporting channels, and internal communication frameworks that foster a safe space for open, honest conversation between leadership and staff.

Phase 3: Restart (Implementation and Momentum): Launching with a renewed sense of purpose through practical tools and delivery. We focus on embedding the new structure and culture through the implementation of programmes that focus on effective communication, high-performing teams, professional development, and wellbeing. This includes leadership and one-on-one coaching, and interactive "Restart" workshops to ensure every team member feels supported, informed, and empowered to contribute to the organisation’s long-term goals.

(b) Facilitation & Education: Designing and delivering bespoke wellbeing workshops and educational programmes for organisations, their teams, and wider community stakeholders. We focus on creating learning environments that encourage reflective practice and provide practical tools for immediate application. This includes:

Delivery of our foundational framework ‘Components of Life’, designed to identify core workforce needs, foster personal growth, and align individual wellbeing with organisational purpose.

Targeted sessions on stress management, burnout prevention, and mental resilience, alongside workshops exploring the structural foundations of wellbeing to support long-term cultural change.

Designing tailored educational resources and interactive sessions that empower participants to take ownership of their health and professional development.

(c) Wellbeing and Lifestyle Coaching: Professional coaching for individuals and leadership teams, applying evidence-based lifestyle medicine principles and validated wellbeing assessment tools to build knowledge and support achievable and sustainable behaviour change for improved health and wellbeing. Our approach is adaptable to the specific goals of the individual or organisation and is delivered via:

Personalised support for leaders and employees through single sessions, multi-session coaching bundles, or long-term programmes, helping to bridge the gap between individual goals and workplace performance.

Integration of wellness modalities including qualified movement practices (Yoga and Pilates), certified sound healing, and mindfulness techniques to support a better quality of life.

(d) Bespoke Project Delivery: Any specific deliverables, milestones, or project-specific services as detailed in the relevant Proposal, Project Plan, Order Form, or email correspondence between us.

2.3 Any samples, drawings, descriptive matter or advertising issued by us, and any descriptions or illustrations contained in our catalogues or brochures do not form part of the Contract and are for illustration purposes only.

3. Fees and Booking

3.1 The charges for the Services are as set out in the Proposal or email correspondence between us.

3.2 Where the Services are provided for a fixed price, the total price for the Services shall be the amount as set out in the Proposal or email correspondence between us.

3.3 For Services where fees are payable in one single payment, if payment has not been made in full online through our online order form, we will invoice you for the fixed price in advance.

3.4 Where the fees are to be made by a deposit, stage payments or retainers, payment may be taken via direct debit or failing that, we will invoice you for the deposit in advance and for each stage payment or retainer at the time or at the stage of the project specified in the Proposal or email correspondence between us.

3.5 Where the Services are provided on a time-and-materials basis (whether initially or following on from Services being provided for a fixed fee):

(a) the charges payable for the Services shall be calculated in accordance with our standard hourly or daily fee rates in force at that time;

(b) our daily fee rates are calculated on the basis of an [eight-hour] day worked between 9.00 am and 5.00 pm on weekdays (excluding weekends and public holidays);

we shall be entitled to charge at an overtime rate of 50% of our normal rate for time worked outside the hours referred to in condition 3.5 (b) above; and

3.6 All charges are stated exclusive of VAT, which shall be added to the charges at the applicable rate if and when Mindful Moves Ltd becomes registered for VAT.

3.7 As part of our Social Impact Aims, we are committed to supporting wellbeing within the wider community. 5% of the fee from this Contract will be allocated to the Mindful Moves Community Fund, which provides subsidised wellbeing programmes and coaching for charities, NGOs, and individuals in need.

3.8 You must pay each of our invoices in full, and in cleared funds by the payment method specified on the invoice, within 30 days of the date of the invoice/ on presentation of the invoice.

3.9 Without prejudice to any other right or remedy, if you fail to pay the invoice on the due date, we may:

(a) charge interest on the sum due from the due date for payment at the annual rate of 4% above the base lending rate from time to time of Barclays Bank, accruing on a daily basis and being compounded quarterly until payment is made (whether before or after any court judgment) and you shall pay the interest immediately on our demand; and

(b) suspend all Services until payment has been made in full.

3.10 All fees and charges are stated exclusive of expenses incurred by us. Subject to your prior written consent, you will reimburse us for all training venues, hotels, subsistence, travelling, stationery, materials, postage, other administrative costs and any other ancillary expenses reasonably incurred by us in providing the Services. Such expenses may be invoiced by us at cost at such times as we think appropriate.

4. Other activities

4.1 Nothing in these Terms shall prevent us from being involved in any other activity in any way as long as that does not cause us to breach any of our obligations under these Terms.

5. Confidential information and our materials

5.1 We acknowledge that we will have access to confidential information about your business, your suppliers and your customers in the course of providing the Services. We shall not use or disclose to any third party any such confidential information, except where we need to in order to properly perform the Services.

5.2 You will keep strictly confidential all information about our business, our suppliers and our customers.

5.3 The restrictions in clauses 5.1 and 5.2 do not apply to:

(a) any use or disclosure required by law;

(b) any disclosure authorised by the party who owns the confidential information; or

(c) any information which is already public knowledge (otherwise than through unauthorised disclosure by the party to whom the information does not relate).

5.4 All property of whatsoever nature that we supply to you (including any materials, equipment, drawings, specifications and data) shall, at all times, remain our exclusive property, but you agree to keep them safe and good condition until you return them to us, and you agree not to dispose of such property or use it other than in accordance with our written instructions or authorisation.

6. Data protection

6.1 We collect and process personal data in accordance with our Privacy Policy that you can view on our website - CLICK HERE.

7. Intellectual property

7.1 We are the owner or the licensee of all Intellectual Property Rights and all other rights in the Services and any materials, content or other work provided as part of the Services (“Deliverables”) and nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Services or such materials.

7.2 We grant you a fully paid-up, worldwide, non-exclusive, royalty-free [licence OR licence during the term of this agreement] to copy and modify the Deliverables for the purpose of receiving and using the Services and the Deliverables in your business; and

7.3 You grant to us a non-exclusive perpetual, worldwide, royalty free licence to use all or any of your Intellectual Property Rights in any materials or content you submit to us, such as your logo.

7.4 You acknowledge that, where we do not own any of the materials or content which we submit to you, your use of rights in such materials or content is conditional on our obtaining a written licence (or sub-licence) from the relevant licensor or licensors on such terms as will entitle us to license such rights to you.

8. Termination

8.1 Subject to the provisions of clause 2, either of us may terminate this Contract on 30 days notice for any reason with no liability to the other (apart from liabilities that had already accrued and been incurred).

8.2 You may terminate this Contract if we commit any serious or repeated breach or non-observance of any of the provisions of this Contract and such breach is not remedied within 14 days of notification of breach.

8.3 Notwithstanding the provisions of clause 2 or clause 8.1, we may terminate this Contract with immediate effect with no liability to provide any further services to you if at any time:

(a) you fail to make a payment when due and payable under this Contract;

(b) you commit any gross misconduct affecting our business;

(d) you are convicted of any criminal offence (other than an offence under any road traffic legislation in the United Kingdom or elsewhere for which a fine or non-custodial penalty is imposed);

(e) you commit any fraud or dishonesty or carry out business or otherwise act in any manner which in our opinion brings or is likely to bring us into disrepute or is materially adverse to our interests.

(f) an order is made or a resolution is passed for your winding up;

(g) an order is made for the appointment of an administrator to manage your affairs, business and property;

(h) a receiver is appointed of any of your assets or undertaking; or

(i) you make any arrangement or composition with your creditors or become bankrupt; or

(j) you cease, or threaten to cease, to trade.

8.4 Our rights under this clause 8 are without prejudice to any other rights that we might have at law to terminate the Contract. Any delay by us in exercising our rights to terminate shall not constitute a waiver of these rights.

8.5 We shall not be obliged to retain documents and information relating to you after termination of this Contract.

9. Obligations on termination

9.1 On termination of this Contract you shall immediately pay to us any unpaid fees or other sums payable under this Contract. Termination will not affect either of our outstanding rights or duties, including our right to recover from you any money you owe us under these Terms.

10. Status

10.1 Our relationship to you will be that of an independent contractor and nothing in these Terms shall make us your employee, worker, agent or partner.

11. Limitation of Liability

11.1 Other than (i) liability for death or personal injury to any person caused by our negligence, (ii) liability for any fraud or fraudulent misrepresentation made by us or (iii) liability for any other matter which we may not legally exclude or limit, we exclude all liability for any loss or damage suffered by you resulting from the Contract (including all consequential loss or damage howsoever caused and whether or not this was in your or our reasonable contemplation and including any loss or damage suffered by you as a result of advice or opinions given by us or by any of our employees, agents, consultants or subcontractors).

11.2 In the event that we are found liable to you for any loss or damage, this liability shall be limited to the amount of any fees you paid to us in accordance with these Terms in the 12 months preceding the date on which any claim is made.

11.3 If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside of our control, we shall not be liable for any costs, charges or losses incurred by you that arise from such prevention or delay.

11.4 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms.

11.5 This clause 11 shall survive termination of the Contract.

12. Notices

12.1 All notices sent by you to us must be sent to Mindful Moves Ltd, 44 Whites Meadow, Great Boughton Chester, CH3 5SR or by email to info@mindfulmoveshub.com. We may give notice to you at either the e-mail or postal address you provided to us. Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.

13. Assignment and subcontracting

13.1 We may at any time assign, transfer, subcontract or deal in any other manner with all or any of our rights under these Terms.

13.2 You shall not, without our prior written consent, assign, transfer, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms.

14. General

14.1 If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, that term will (to that extent only) be ‘severed’ from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

14.2 If we delay in exercising any rights under these Terms or by law, that shall not constitute a waiver of such right or prevent us from exercising that right at a later date.

14.3 We may vary these Terms at any time (other than in relation to the fee to be charged).

14.4 A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

14.5 These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by English law and we both agree to the exclusive jurisdiction of the English court.

C: Terms of Business for Online Courses & Digital Products

These Terms apply to the supply of any Courses listed on our website www.mindfulmoveshub.com. Please read these Terms carefully before ordering any Courses from our site.

By placing an order on our site, you agree to these Terms and that these Terms take precedence over any other terms and conditions including your own terms of business, any course of dealing, or any industry practice.

1. Information about us

1.1 www.mindfulmoveshub.com is a site operated by Mindful Moves Ltd ("we" or “us”). Our address is 44 Whites Meadow, Great Boughton, Chester, CH3 5SR and our email address is info@mindfulmoveshub.com.

2. Your status

2.1 By placing an order through our site, you warrant and confirm that:

(a) You are legally capable of entering into binding contracts;

(b) You are at least 18 years old;

(c) You will use the Course for your own personal or internal business use only. You may not sell, publish, or distribute the Course content, or use it in whole or in part to create another product or service.

3. How the contract is formed between you and us

3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order is an offer to us to buy a Course. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Course is available for access or download (the Download Confirmation). The contract between us (Contract) will only be formed when we send you the Download Confirmation.

3.2 The Contract will relate only to those Courses whose access or download we have confirmed in the Download Confirmation. We will not be obliged to supply any other Courses that may have been part of your order until the access or download of such Course has been confirmed in a separate Download Confirmation.

3.3 If you are purchasing a Course as a consumer (defined as an individual acting for purposes which are wholly or mainly outside of your trade, business, craft or profession), the following shall apply:

(a) You have the right to cancel this agreement within 14 days of the date of purchase by emailing us at info@mindfulmoveshub.com or by using the model cancellation form annexed to this agreement at Annex 1. To meet the cancellation deadline, it is sufficient for you to send your communication before the cancellation period has expired. If you cancel, we will reimburse all payments received from you within 14 days of being informed of your decision.

(b) Waiver of cancellation right: Notwithstanding paragraph 3.3(a) above, you agree that we may begin the supply of digital content before the end of the 14-day cancellation period. You acknowledge and agree that once you have accessed, streamed, or downloaded any part of the Course content, you will lose your right to cancel and receive a refund.

(i) You hereby request immediate performance of the Contract and acknowledge that you will lose your right of withdrawal once the service is fully performed; and

(ii) If you cancel before the services have been fully performed, you agree to pay for the supply of the service for the period for which they were supplied, in proportion to the full coverage of the Contract.

If you are not purchasing as a consumer (e.g., a corporate or business purchase), the above provisions shall not apply.

4. Availability

4.1 Your order will be fulfilled automatically on your receipt of the Download Confirmation but in the event that our automated systems do not work immediately, please contact info@mindfulmoveshub.com to advise us that the Course has not been made available for access or download. As our systems are automated, we shall not be liable for any delay in the access to or download of any Course. Any digital materials included as part of the course require the following hardware and software and other functional requirements in order to be fully used:

(a) A device with an internet connection (computer, tablet, or smartphone),

(b) a modern web browser (such as Chrome, Safari, or Firefox), and

4.2 Any digital materials included in the course have the following technical protection measures:

(a) Access to the Course is via a secure, password-protected member area.

(b) Content is provided for the personal use of the registered user and may not be shared, copied, or redistributed without our prior written consent.

5. Title and Intellectual Property

5.1 You will only be entitled to use the Course when we receive full payment of all sums due in respect of the Course.

5.2 As between us and you, all Intellectual Property Rights and all other rights in any Course shall be owned by us. We license all such rights to you on a non-exclusive basis only to such extent as is necessary to enable you to make reasonable use of the Course.

5.3 We shall enforce our Intellectual Property Rights in the Course to the fullest extent possible by law and DISTRIBUTING (WHETHER FOR PAYMENT OR OTHERWISE), PUBLISHING, SELLING OR DISCLOSING A COURSE IS STRICTLY PROHIBITED.

5.4 You may not without our prior written consent make any audio or visual recordings of any part of the course.

5.5 The materials we deliver as part of the course do not in any way constitute advice or recommendations. We are providing training and guidance only. We are not able to advise you on your individual circumstances and shall not be liable for any reliance placed by you on the materials within the course.

5.6 We will endeavour to ensure that all information that we provide within the course is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.

6. Price and payment

6.1 The price of any Course will be as quoted on our site from time to time, except in cases of obvious error.

6.2 The price of the Digital Content is the total price as quoted on our site. This price is inclusive of all applicable taxes. Mindful Moves Ltd is not currently registered for VAT; however, should we become registered, the total price you pay will remain as advertised and the VAT will be absorbed within that price.

6.3 Where your order includes ongoing access to the course materials (for the period stated on the order form), your access shall expire (and the Contract shall terminate) on the date falling on the expiry of such stated period. If you wish to continue to have access to the course materials, you must renew your membership in the manner advised on our site.

6.4 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Download Confirmation.

6.5 Payment for all Courses must be by such a method of payment as is specified on our website. If you choose to pay by PayPal, you must have a valid PayPal account in order to purchase a Course.

7. Refunds

7.1 As you are able to download, make use of and copy the Course immediately, we will only offer refunds in limited circumstances at our discretion.

7.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

8. Our liability

8.1 Our Courses are provided on an "as is" basis without any representations or endorsements made and without any warranty of any kind whether express or implied, other than where you are purchasing our Courses as a consumer in which case the implied warranties of fitness for purpose, merchantability and accuracy shall apply.

8.2 Nothing in these terms attempt to exclude or limit any liability for death or personal injury caused by our negligence (or any other matter for which we are not able to limit or exclude our liability due to applicable law).

8.3 If, for any reason, we are liable for any damages, our total liability shall be limited to the amount of the Course purchased.

8.4 By purchasing a Course, you agree that in no circumstance shall we be liable for any indirect, incidental, special or consequential damages, including, but not limited to:

(a) loss of income or revenue

(b) loss of business

(d) loss of anticipated savings

(e) loss of data, or

(f) waste of management or office time

however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable arising out of or in any way connected with the use of a Course, under any law or on any basis whatsoever whether contractual or otherwise.

9. Written communications

9.1 You agree that our communication with you will be mainly electronic and via email. We may however also provide you with information by posting notices on our site. You agree that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

10. Notices

10. 1 All notices given by you to us must be given to Mindful Moves Ltd at 44 Whites Meadow, Great Boughton, Chester, CH3 5SR]. We may give notice to you at the e-mail address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

11. Transfer of rights and obligations

11.1 You may not transfer, assign or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

11.2 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

12. Events outside our control (Force Majeure)

12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (including, but not limited to, pandemic, natural disaster, or failure of public or private telecommunications networks/internet).

13. Waiver

13.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

13.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

13.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 10 above.

14. Severability

14.1 If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

15. Entire agreement

15.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

15.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

15.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

16. Our right to vary these terms and conditions

16.1 We have the right to revise and amend these terms and conditions from time to time.

16.2 You will be subject to the policies and terms and conditions in force at the time that you order Courses from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Download Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Course).

17. Data Protection

17.1 We will process your personal information in accordance with our Privacy Policy, which can be found on our website CLICK HERE. By purchasing a Course, you acknowledge that you have read and understood our Privacy Policy.

17.2 We respect your privacy and will keep your enrollment, progress, and any personal reflections shared during the Course strictly confidential. We will not disclose your details to third parties without your consent unless required by law or for safety reasons. All data is handled per our Privacy Policy.

18. Law and jurisdiction

18.1 Contracts for the purchase of Courses through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

B: Terms of Business for Individual Coaching, Programmes & Workshops (B2C)

These Terms apply to all Clients engaging with Mindful Moves Ltd for personal coaching, movement classes, sound healing, or workshops. These Terms, together with your booking confirmation, constitute the entire agreement between us. For specific long-term coaching programmes, a supplementary Schedule may be provided to outline your specific milestones and goals.

1. Term of Engagement

1.1 Agreement: You are engaging Mindful Moves Ltd to provide coaching, movement, sound healing or educational services as specified in your welcome email, booking confirmation, or via our website.

1.2 The contract commences on the date of your booking and will continue either until all scheduled Services have been performed or unless and until terminated by either party giving 14 days notice in writing (either by email or to the address above).

2. Sessions and Cancellation

2.1 Sessions will last for the maximum time booked (typically 60–90 minutes) and will either take place over the telephone/ internet or unless we agree to an alternative venue (such as a third party local community centre or cafe) If you are late, the session will still end at the scheduled time to respect subsequent bookings.

2.2 Where Sessions are held in third party venues, you agree to comply at all times with such venue’s policies and rules in relation to such venue (particularly fire safety and health and safety rules). You will be required to leave the venue if you do not comply with such policies and rules (and I shall not be obliged to refund you any amounts paid in relation to such Session).

2.3 You are responsible for your own belongings that you take to a Session and neither I nor any third party venue will be liable for any loss, damage, theft or destruction of any of your belongings.

2.4 You agree to reimburse me in full and indemnify us against any claim from any third party (and associated costs and expenses (including professional fees)) arising out of your actions or inactions while at a third party venue.

2.5 You may cancel a Session by notice in writing, by email or by telephone to the other and the following cancellation fees will be payable by you.

2.6 If you cancel a Session then you must pay the following cancellation fees:

(a) no cancellation fee if you cancel a Session more than [7 days] before the start time of the Session; and

(b) a 50% cancellation fee if you cancel a Session 7 days before the start time of the Session but more than 48 hours before the start time of the Session; and

2.7 I may cancel a Session by providing notice to you and if I do so, I will re-schedule the Session to the earliest mutually convenient time.

2.8 I will ask you to complete a questionnaire in advance of our first Session and you will provide true and accurate answers to the questions.

2.9 Where you purchase a ‘Bundle’ of sessions in advance, the following terms will apply:

2.9.1 Upfront Payment:
Payment for the entire package of sessions must be made in full at the time of booking and prior to the commencement of the first session.

2.9.2 Usage Period:
The sessions or services included in your bundle or package must be used within the period stated in the service description at the time of purchase and as confirmed in your booking confirmation email. Any sessions not used within this period will expire, and no refund will be provided for any unused sessions.

2.9.3 Non-Refundable:
Once the package has been purchased, subject to the cooling off period referred to in clause 4.3, no refunds will be given for any reason, including failure to use the sessions within the specified time period.

2.9.4 Session Scheduling:
You are responsible for scheduling and attending the sessions within the agreed timeframe. I will make reasonable efforts to accommodate your preferred times, subject to my availability.

3. Duties of a Coach and Facilitator

3.1 I shall provide the Services with due care, skill and ability. The sessions will take place at the intervals and for the duration specified in the service description at the time of your booking and as confirmed in your booking confirmation email. To support the sustainability of our community services, all offerings are booked as fixed-duration sessions or packages.

3.2 Other than as set out in clause 3.1 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching, I do not guarantee any particular results.

4. Fees and Consumer Rights

4.1 Mindful Moves Ltd operates a three-tier pricing model to ensure our services remain accessible:

Community Rate: For individuals with limited financial means.

Standard Rate: Our fair market rate for professional services.

Pay-it-Forward Rate: For those who wish to sponsor the Community Fund and support others’ wellbeing.

Eligibility for the Community Rate is based on self-assessment of financial need. Mindful Moves Ltd reserves the right to limit the number of Community places available at any one time.

4.2 Fees are payable in full at the time of booking via our online payment system. Where we have agreed to provide an invoice, payment must be made in full and in cleared funds within 7 days of the date of the invoice to the bank account nominated in writing by me. To support the sustainability of our services, you will pay the fee for each Session or Programme as specified at the time of booking, exclusive of VAT.

4.3 If you are experiencing unexpected financial hardship, please do speak with me as soon as possible so we can discuss potential support or the Community Fund.

4.4 All fees are currently quoted exclusive of VAT. VAT is not currently charged as Mindful Moves Ltd is not VAT registered. However, I reserve the right to add VAT at the applicable rate should the company become registered for VAT in the future.

4.5 Sessions purchased as a 'bundle' or package must be used within the period stated in the service description at the time of purchase and as confirmed in your booking confirmation email. Any sessions not used within this period will expire, and no refund will be provided for any unused sessions.

4.6 Services are booked as fixed-duration sessions. If a session is cut short by the client, the full fee remains payable. If a session naturally runs over the allotted time by more than 15 minutes at your request, I will always check in with you first to ensure you are comfortable with any additional fee. Any such fee will be based on the hourly rate applicable to your chosen/agreed tier (Community, Standard, or Pay-it-Forward) and our mutual agreement.

4.7 Statutory Right to Cancel (Cooling-Off Period):

(a) As a consumer, you have the right to cancel this agreement within 14 days of the booking date and receive a full refund.

(b) If you request to begin your Services within this 14-day period, you acknowledge that you will be liable to pay for any sessions already delivered up to the point of cancellation.

4.8 If you contact me between scheduled Sessions then I may at my discretion provide a brief response to you free of charge. If however I consider that more time is needed to deal appropriately with your communication then I may either:

(a) advise you to arrange an additional Session (at the fees set out in this Section 4); or

(b) inform you of the time I would need to spend in responding to you and the fee which would be payable by you for such a response. I will obtain your approval to such fee before incurring any fees.

4.9 You shall be responsible for all travel, accommodation and other subsistence costs and all other expenses incurred by you in connection with your participation in the Sessions.

4.10 Without prejudice to any other right or remedy that I may have, if you fail to pay me on the due date, I may:

(a) charge interest on such sum from the due date for payment at the annual rate of 4% above the base rate from time to time of our nominated business bank account, accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment and you shall pay the interest immediately on demand; and

(b) suspend all Services until payment has been made in full.

4.11 All sums payable under this agreement shall become due immediately on termination of this agreement, despite any other provision. This clause 4 is without prejudice to any right to claim for interest under the law, or any such right under this agreement.

5. Online Groups and Workshops

5.1 Unlike 1-to-1 sessions, group workshops and online courses take place at fixed times. If you miss a group session, no pro-rata refund or credit is provided.

5.2 I aim to create a safe, reflective environment. I reserve the right to remove any participant from a group session or online forum who is disruptive or behaves in a way that is contrary to the spirit of openness and mutual respect. In such cases, no refund will be provided.

5.3 You may not make audio or visual recordings of group sessions or workshops without my prior written consent.

6. Roles and Responsibilities

6.1 I will provide Services with due care, skill, and ability. Due to the nature of coaching and wellbeing strategy, I do not guarantee specific results.

6.2 You are responsible for your own learning and physical wellbeing. Coaching is not a substitute for therapy or medical advice.

6.3 You acknowledge that movement and sound healing require physical exertion. You agree and are responsible for ensuring you are medically fit to participate and must seek professional medical advice if you have any concerns regarding your physical or mental health/suitability for movement or vibrational sound services.

7. Confidential Information

I acknowledge that in the course of providing the Services I will have access to Confidential Information. Confidential Information means: information in whatever form relating to you and your affairs that are confidential to you including (but not limited to): (i) information that I obtain in connection with the provision of the Services and (ii) the fact that I am providing the Services to you.

7.1 Our sessions remain confidential. I agree not to (except in the proper course of my duties and where I am concerned about your safety or the safety of others) use or disclose to any third party any Confidential Information. This restriction does not apply to:

(a) any use or disclosure authorised by you or required by law;

(b) any use or disclosure which I in my absolute discretion consider necessary or advisable in order to prevent illegal acts or harm to you or to others; or

(c) any information which is already in, or comes into, the public domain otherwise than through my unauthorised disclosure.

7.2 As is good practice in coaching, I participate in professional supervision.I may discuss our work on an anonymous basis with a supervisor to ensure best practice.

8. Data Protection & Intellectual Property

8.1 You acknowledge that your personal data will be processed by and on behalf of me as part of me providing you with the Services. I will use and process your personal data in accordance with my Privacy Policy that you can view on our website CLICK HERE.

8.2 You acknowledge that to provide the Services effectively (specifically Coaching, Movement and Sound), I may need to process information relating to your physical or mental health.

8.3 Your acceptance of these Terms does not constitute your explicit consent to process health-related data. Such consent will be requested separately via our Client Intake or Health Questionnaire. You may withdraw this consent at any time, though this may limit the Services I can safely provide.

8.4 Mindful Moves Ltd maintains appropriate technical and organisational measures to ensure your data is kept secure and confidential.

8.5 I am the owner or the licensee of all Intellectual Property Rights and all other rights in the Services and any materials provided as part of the Services, specifically including but not limited to 'The Components of Life' framework and associated coaching tools. Nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Services or such materials to you or to any third party

8.6 You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that I use in the Sessions.

8.7 I grant to you a limited, non-exclusive, non-transferable, non-sub licensable, revocable licence to use all or any of the content or material used in the Sessions for the purposes for which the Sessions were provided only.

8.8 You may not without my prior written consent make any audio or visual recordings of all or any part of our Sessions or workshops.

9. Obligations of Termination

9.1 On or before the date of termination of this agreement, you shall immediately pay any unpaid fees or other sums payable under this agreement.

9.2 Termination of this agreement shall not affect the accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of this agreement, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination.

9.3 Clauses which expressly or by implication have effect after termination shall continue in full force and effect after the date of termination of this agreement, including the following clauses: clause 7 (Confidential Information), this clause 9, clause 11 (Limitation on liability) and clause 16 (Governing law and jurisdiction).

10. Status

10.1 The relationship between us will be that of an independent contractor and nothing in this agreement shall render me your employee, worker, agent or partner.

11. Limitation of Liability

11.1 Nothing in this Agreement shall limit my liability for death or personal injury caused by my negligence or for my fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.

11.2 I shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into this agreement and me providing the Services.

11.3 My total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the Sessions.

11.4 If I am prevented from or delayed in performing my obligations by your act or omission or by any circumstance outside of my control, I shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

11.5 The provisions of this clause 11 shall survive termination of this agreement.

12. Events Outside Our Control (Force Majeure)

12.1 I shall not be in breach of this agreement, nor liable for any failure to perform, or delay in performance of, any of our obligations that are caused by an Event Outside Our Control (including, but not limited to, pandemic, natural disaster, or failure of public or private telecommunications networks/internet).

12.2 If such an event occurs, our obligations will be suspended for the duration of the event. If the event continues for longer than 30 days, either party may cancel the contract with written notice.

13. Entire agreement

13.1 You acknowledge and agree that this agreement constitutes the entire agreement and understanding between us and supersedes any previous arrangement, understanding or agreement between us relating to the provision of the Services (which shall be deemed to have been terminated by mutual consent).

14. Counterparts

14.1 This agreement may be executed in any number of counterparts, each of which, when executed, shall be an original, and all the counterparts together shall constitute one and the same instrument.

15. Third party rights

15.1 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

15.2 The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this agreement are not subject to the consent of any person that is not a party to this agreement.

16. Governing law and jurisdiction

16.1 This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.

16.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

Mindful Moves Ltd | Master Terms of Business | Last Updated: April 2026

Terms of Business

Interpretation and Definitions

Rules of Interpretation:

A: Terms of Business for Workplace Wellbeing & Consultancy (B2B)

1. Basis of Agreement

2. The Services

3. Fees and Booking

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4. Other activities

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5. Confidential information and our materials

6. Data protection

7. Intellectual property

8. Termination

9. Obligations on termination

10. Status

11. Limitation of Liability

12. Notices

13. Assignment and subcontracting

14. General

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